HBH Woolacotts Electrical Superstore (St. Austell)
Full information about HBH Woolacotts Electrical Superstore (St. Austell) (Establishment, electronics store, home goods store, furniture store and store) at The Valley Retail Park, Gover Road, Saint Austell, England PL25 5NE - address, phone and fax, official website, working hours, photo, maps, reviews and etc.
Contacts
Categories:
Establishment Electronics store Home goods store Furniture store Store
Phone:
+44 1726 222970
Address:
The Valley Retail Park
Gover Road
Saint Austell
England PL25 5NE
United Kingdom
Official Website:
hbh-woolacotts.co.uk
Opening hours
| Sunday | Unknown |
|---|---|
| Monday | Unknown |
| Tuesday | Unknown |
| Wednesday | Unknown |
| Thursday | Unknown |
| Friday | Unknown |
| Saturday | Unknown |
Rating
1 /5
Based on 1 reviews
Reviews about HBH Woolacotts Electrical Superstore (St. Austell)
- Dr. Alan Jones Review added: 2018.09.22★ ☆ ☆ ☆ ☆TV Service Department - St Austell Branch.
MY RESPONSE TO THE OWNERS COMMENTS HAVE BEEN ADDED.
1. The picture on my TV gave up the ghost but as it is only 4 years old and otherwise in good condition I thought it might be worth repairing.
HBHW take a £46.00 upfront fee which includes the first hour of engineers time. The repair quote came back at double what the TV originally cost and clearly wasn’t a cost effective option.
In view of this, HBHW offered me £20.00 off the price of a new TV.
Thinking about this....... An hour of engineers time (£23.00 an hour according to their website) is included in my upfront fee of £46.00 and even if, in the unlikely event, it took an engineer an hour to determine what needed doing, that still leaves £23.00 remaining from my upfront fee. Therefore, £20.00 off the price of a new TV is anything but a “discount”.
The consequence of not having my TV repaired by them, or indulging their imaginary discount and purchasing a new TV from them is: I have paid HBHW a whopping (see below) £46.00 for an inspection/repair quote!
I am not suggesting another TV engineer would have concluded differently or quoted less, but having had a quick phone round to satisfy my own curiosity; £15 - 20 would seem to be the going rate for a TV inspection/repair quote.
2. In response to the owners comments below: I genuinely apologise if I misunderstood your service rates. However, in this instance (my review based on my dealings with HBHW), the fact remains I have paid £46.00 for an inspection/repair quote which is VERY EXPENSIVE (x2+ to x3+ more) compared to others locally.
I'd also like to stress those I contacted are qualified engineers. I have no idea if any are "service agents" for leading manufacturers nor did I feel the need to ask! A person either has the necessary credentials to undertake such work or they do not - They did and £15 - 20 was the price range for a TV inspection/repair quote. It is also worth mentioning that if my TV had been worth repairing, those I contacted, and without exception, waive the cost of the inspection if they are given the repair
work.
Which ever way you may choose, or would prefer to view this.... I have paid through the nose at HBHW for an identical service I could have purchased for a fraction of the cost elsewhere.